Legal

Terms of Service

These terms govern use of this website and general engagement terms for EstateLuxShoot LLC services.

Last Updated: May 8, 2026

1. Acceptance and Contract Structure

By using this website, submitting an inquiry, approving a proposal, paying a deposit, or otherwise engaging EstateLuxShoot LLC, you agree to these Terms and any related written estimate, invoice, scope document, or production schedule. For a booked project, the governing contract order is: (a) signed agreement, if any, then (b) accepted estimate or invoice, then (c) these Terms.

2. No Guarantee of Availability or Booking

Calendar availability is not guaranteed until written confirmation is issued and any required deposit is received. EstateLuxShoot LLC may decline, pause, or defer a project request due to scheduling limits, safety concerns, permit constraints, legal restrictions, or non-compliance with client obligations.

3. Services and Scope Control

Services may include photography, video production, drone capture, editing, delivery, and related media support. Final scope is only what is listed in writing. Any added locations, deliverables, talent, travel, editing complexity, platform formatting, or timeline acceleration is treated as a scope change and may require revised pricing, additional production time, or both.

4. Estimates, Pricing, and Cost Adjustments

Estimates are informational until accepted and may expire. Pricing may be adjusted for undisclosed conditions, changed client requirements, delayed approvals, weather impacts, permit or access issues, location complexity, or third-party cost changes. Taxes, platform processing fees, permit fees, talent, and specialized rentals are additional unless expressly included in writing.

5. Deposits, Payment Terms, and Collection Rights

Deposits and scheduling retainers are non-refundable unless stated otherwise in writing. Unless a written term states otherwise, invoices are due upon receipt. EstateLuxShoot LLC may suspend shooting, post-production, file delivery, and usage rights for unpaid balances. Returned payments, chargebacks, and unjustified payment reversals constitute material breach.

Client is responsible for reasonable recovery and collection costs to the extent permitted by law, including processor penalties, legal fees, filing fees, and third-party recovery expenses.

6. Digital Products — All Sales Final

All purchases of digital products — including but not limited to LUT packs, sound packs, and any other downloadable files sold through the EstateLuxShoot online shop — are final and non-refundable. No exceptions. By completing a purchase, you expressly acknowledge and agree to the following:

  • Digital files are delivered instantly upon confirmed payment and cannot be "returned" in the traditional sense.
  • You waive any right of withdrawal, chargeback, or reversal based on a change of mind, dissatisfaction, or compatibility issues you failed to verify prior to purchase.
  • Compatibility information is clearly listed on each product page. It is your sole responsibility to confirm software and system compatibility before purchasing.
  • Chargebacks or payment reversals filed after a successful download constitute fraudulent dispute activity and will be contested vigorously. EstateLuxShoot LLC reserves the right to pursue recovery of disputed amounts plus fees and legal costs.
  • Refunds will only be considered if a technical defect prevents the file from functioning as described — and only after EstateLuxShoot LLC has had the opportunity to resolve the issue. Email contact@estateluxshoot.com within 7 days of purchase.

This no-refund policy is consistent with industry standards for digital goods and is legally enforceable under applicable consumer protection law, which generally excludes digital content delivered and accessed immediately from statutory withdrawal rights.

7. Digital Product License — Permitted and Prohibited Use

Upon full payment, you receive a non-exclusive, non-transferable, worldwide commercial license to use the purchased digital files in unlimited client projects, real estate listings, social media content, YouTube videos, and all other commercial platforms — for as long as the license remains valid.

The following uses are strictly prohibited without prior written consent:

  • Reselling, redistributing, sharing, uploading, or sublicensing the files to any third party.
  • Repackaging or including the files in other products, bundles, or toolkits.
  • Using the files to train AI, machine learning, or generative models.
  • Removing or altering any embedded attribution or metadata.

Violation of these license terms immediately terminates your right to use the files and may result in legal action for copyright infringement. All intellectual property rights in the digital products — including the underlying color data, audio recordings, and creative expression — remain the exclusive property of EstateLuxShoot LLC.

8. Cancellations, Reschedules, Delays, and No-Access

Cancellations or reschedules must be requested in writing. Reserved production windows are valuable and may be billed in full or in part for late cancellation, denied property access, unsafe site conditions, no-show, or client delays that prevent completion. Where feasible, EstateLuxShoot LLC may offer one courtesy reschedule window; additional changes may incur rebooking fees.

9. Client Duties: Access, Authority, and Accuracy

Client must provide complete and accurate project details, lawful property access, and timely decision makers. Client represents and warrants that it has authority to approve filming/photography at each location and to authorize publication of resulting media. Client is solely responsible for owner, occupant, HOA, municipal, and venue permissions, plus model, talent, trademark, artwork, and property releases where required.

10. Site Readiness, Safety, and Operational Control

Property readiness (cleaning, staging, decluttering, lighting prep, utility access) is client responsibility unless separately contracted. EstateLuxShoot LLC may stop or refuse work at any time for unsafe, hazardous, unlawful, or misrepresented conditions. Delays caused by readiness or access failures may trigger wait-time fees, return-trip fees, or partial completion billing.

11. Drone, FAA, and Airspace Limitations

Drone operations are subject to FAA rules, temporary flight restrictions, local ordinances, weather, and pilot judgment. Drone footage is never guaranteed. When drone operation is not lawful or safe, EstateLuxShoot LLC may substitute non-drone coverage or omit the segment without waiving safety or regulatory obligations.

12. Production Timing and Delivery Windows

Turnaround targets are estimates, not guaranteed deadlines, unless explicitly guaranteed in writing. Delivery timing depends on client responsiveness, revision cycles, payment status, and external dependencies. EstateLuxShoot LLC is not liable for launch, listing, or campaign delays arising from late client approvals, client-requested changes, or third-party platform interruptions.

13. Revisions, Change Orders, and Additional Edits

Unless specified otherwise, up to two reasonable revision rounds are included per deliverable. Additional revisions, style reversals, script rewrites, major recuts, alternate versions, platform-specific exports, and rush edits are billable. Work requested after approval is new scope.

14. Acceptance, Deemed Acceptance, and Defect Notice

Deliverables are deemed accepted upon first commercial use, publication, listing launch, or seven (7) calendar days after delivery if no written defect notice is provided. Client must provide specific, actionable revision notes. Vague or rolling feedback may extend delivery timelines and may be billed.

15. File Delivery, Backup, and Retention Limits

Files are delivered by methods chosen by EstateLuxShoot LLC unless otherwise agreed. Client is responsible for immediate download and backup after delivery. Long-term archive storage is not guaranteed; project files may be removed after a commercially reasonable retention period without liability.

16. Intellectual Property Ownership

EstateLuxShoot LLC retains all right, title, and interest in all raw footage, photography, edits, project files, working files, treatment concepts, and website content unless a separate signed transfer expressly states otherwise.

17. License Grant and Usage Restrictions

Upon full payment, client receives a limited, non-exclusive, non-transferable, revocable license solely for the approved business use defined in writing. Prohibited uses without prior written consent include resale, sublicensing, syndication, template redistribution, stock listing, AI model training, and any use that is unlawful, defamatory, deceptive, or rights-infringing.

18. Portfolio, Credit, and Promotional Use

Unless restricted in a signed confidentiality addendum, EstateLuxShoot LLC may display produced work for portfolio, social, educational, proposal, award, and promotional purposes. Confidential launches, embargoes, and takedown constraints must be agreed in writing before production.

19. Client Content Warranties and Takedown Cooperation

Client warrants that all provided logos, scripts, audio, photos, brand assets, and instructions are lawful and properly licensed. If a claim is asserted, client agrees to promptly cooperate in correction, replacement, or takedown steps and to cover resulting third-party claims as required under indemnity obligations.

20. Third-Party Tools and Platform Risk Allocation

Delivery, hosting, communication, and distribution may rely on third-party services. EstateLuxShoot LLC is not responsible for outages, algorithm changes, account restrictions, upload failures, policy updates, or data handling practices of third-party platforms.

21. Non-Circumvention and Solicitation Restrictions

During active projects and for twelve (12) months after completion, client agrees not to directly solicit or contract EstateLuxShoot LLC subcontractors or creative personnel introduced through the project for substantially similar services, except with written consent.

22. Disclaimer of Warranties

Website content and services are provided "as is" and "as available". EstateLuxShoot LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law.

23. Limitation of Liability

To the fullest extent permitted by law, EstateLuxShoot LLC will not be liable for indirect, incidental, consequential, special, punitive, exemplary, reputation, opportunity, or lost-profit damages. Total aggregate liability for any claim relating to a specific project is capped at amounts actually paid for that project.

24. Indemnification

Client agrees to defend, indemnify, and hold harmless EstateLuxShoot LLC and its owners, contractors, and affiliates from all claims, liabilities, losses, damages, penalties, and costs (including reasonable attorneys' fees) arising from client materials, lack of permissions, property disputes, unsafe conditions, publication instructions, or breach of these Terms.

25. Force Majeure

EstateLuxShoot LLC is not liable for delay or non-performance due to causes outside reasonable control, including severe weather, fire, flood, labor disruptions, travel interruptions, government actions, infrastructure failures, public health events, or platform outages.

26. Suspension and Termination Rights

EstateLuxShoot LLC may suspend or terminate access, production, or delivery for non-payment, abusive conduct, unsafe or illegal requests, non-cooperation, or material breach. Suspension or termination does not waive client payment obligations for completed work, reserved dates, non-cancelable commitments, or incurred third-party costs.

27. Age Requirement and Eligibility

You must be at least 18 years of age to use this website, submit an inquiry, or purchase any product or service. By using this website or completing a purchase, you represent and warrant that you are 18 or older and have full legal capacity to enter into a binding agreement. If you are accessing the website on behalf of a business, you represent that you have authority to bind that business to these Terms.

28. Digital Goods — AS IS, No Warranty

All digital products — including LUT packs and sound packs — are sold "AS IS" and "AS AVAILABLE" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or compatibility with any specific software version, hardware configuration, or operating system. It is your sole responsibility to verify compatibility before purchasing. EstateLuxShoot LLC makes no guarantee that files will function identically across all software versions, updates, or future releases of any third-party application.

Where applicable law in your jurisdiction grants statutory rights over digital content (including but not limited to EU Directive 2019/770, UK Consumer Rights Act 2015, or equivalent local legislation), you expressly acknowledge that: (a) digital content is supplied immediately upon payment confirmation; (b) you have expressly requested immediate delivery; and (c) you thereby waive any applicable statutory right of withdrawal, cancellation, or return that would otherwise apply to digital goods not yet supplied. This waiver is made knowingly and voluntarily as a condition of purchase.

29. Binding Arbitration and Class Action Waiver

READ CAREFULLY — THIS SECTION LIMITS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms, any purchase, or your use of EstateLuxShoot LLC products or services — including disputes about formation, validity, breach, termination, enforcement, or remedies — shall be resolved exclusively by final and binding arbitration administered by a neutral arbitrator, not in a court of law, except where prohibited by applicable mandatory law. The arbitrator shall have exclusive authority to resolve all disputes and shall apply governing substantive law as specified in Section 32. Judgment upon the arbitration award may be entered and enforced in any court of competent jurisdiction worldwide.

Class Action Waiver: You waive any right to bring or participate in any class action, collective action, consolidated action, or representative action against EstateLuxShoot LLC. All claims must be brought solely in your individual capacity. This waiver applies to all forms of class or representative proceedings in any jurisdiction.

Notwithstanding the above, EstateLuxShoot LLC retains the right to seek injunctive or other equitable relief in any court of competent jurisdiction worldwide to protect intellectual property rights, prevent unauthorized use or distribution, or recover amounts owed.

30. Dispute Procedure and Time Limits

Before initiating arbitration or any formal proceeding, the disputing party must provide written notice to EstateLuxShoot LLC at contact@estateluxshoot.com describing the claim in detail and the relief sought. The parties agree to attempt good-faith informal resolution for thirty (30) days after such notice before proceeding. Any claim not brought within one (1) year of the event giving rise to it is permanently time-barred, to the fullest extent permitted by applicable law.

31. Fraudulent Chargebacks and Payment Disputes

Initiating a chargeback, payment reversal, or dispute with your payment provider after downloading or accessing purchased digital files constitutes fraudulent misrepresentation and breach of these Terms. EstateLuxShoot LLC will contest all such disputes with full documentation of delivery, access logs, and IP records, and reserves the right to pursue recovery of: (a) the full disputed amount; (b) all transaction and processing fees imposed by the payment processor; (c) reasonable legal and administrative costs incurred in contesting the dispute; and (d) any additional damages permitted by applicable law. This applies in all jurisdictions worldwide.

32. Governing Law and Worldwide Enforcement

These Terms and any dispute arising from them are governed by and construed under U.S. law — specifically the laws of the State of California — solely for the purpose of providing a single, consistent legal framework for interpreting this agreement. This choice of law does not limit where these Terms apply or where they may be enforced. These Terms apply worldwide to all users and purchasers regardless of country or jurisdiction of residence, and EstateLuxShoot LLC may pursue any claim or seek any remedy in any court of competent jurisdiction anywhere in the world. Where mandatory consumer protection provisions of a buyer's local jurisdiction apply by operation of law, such provisions apply alongside — not instead of — these Terms, and in no case do they limit EstateLuxShoot LLC's right to seek injunctive relief, IP protection, or full cost recovery in any jurisdiction.

33. Assignment, Severability, and Waiver

Client may not assign rights or obligations without written consent. If any provision is held unenforceable, remaining provisions remain in full force. Delay or failure to enforce any right is not a waiver of that right.

34. Contact and Updates

EstateLuxShoot LLC
Email: contact@estateluxshoot.com
Service Area: Los Angeles, Miami, Dubai & Worldwide

We may update these Terms periodically. Updated Terms become effective when posted on this page. Ongoing use of the website or services after posting constitutes acceptance of the revised Terms.

This page is provided for general informational purposes and is not legal advice. For legal requirements specific to your business model, jurisdiction, and contracts, consult qualified counsel.